A Reddit user, u/Thriceinabluemoon, reported sending their 2023 ASUS Zerphyrus G14 to an ASUS repair center in the Netherlands under an extended warranty. Upon return, the laptop was missing its 16 GB SODIMM RAM stick, leaving it with only 16 GB of total memory instead of the original 32 GB. The user contacted ASUS customer support with a receipt proving the laptop was purchased with 32 GB of RAM, but support refused to acknowledge the missing component.
The issue has sparked concern among users, with some suggesting the repair center may have overlooked reinstalling the SODIMM stick after replacing the motherboard. Others theorized miscommunication between the repair and customer service departments. The original poster advised others to remove RAM sticks before sending laptops in for repairs, citing potential theft at the repair center.
Commenters shared similar experiences, including a case involving an Acer Predator Helios 18 that was returned from warranty repair with reduced storage and RAM. Despite multiple attempts, ASUS has not publicly addressed the situation or provided a resolution to the affected customer.
Source: TechPowerUp News · Summarized by HeadlinesBriefing