A long-term Namecheap customer reports that all his domains were suddenly disabled and his account locked after he missed a 72-hour ID verification deadline. Despite being a client for 12 years with no new registrations, he received a vague 'routine account accuracy check' notice. Unable to access his business email, which relied on those domains, he scrambled to set up alternatives while facing unhelpful support.
Chat agents repeatedly deflected him to the 'Risk management team,' refusing to discuss details or provide a specific violation reason. After 4 hours of frustration, they added a secondary email without verifying his identity, despite having 2FA enabled. He discovered the correct compliance email address only after consulting their website, yet received no substantive response.
With no transparency, warrant, or clear resolution path, he remains locked out of his account, threatening to take the case public.
Source: Hacker News · Summarized by HeadlinesBriefing