يبلغ عميل Namecheap منذ فترة طويلة أن جميع نطاقاتها تم تعطيلها فجأة وحسابها مقفل بعد أن فاته موعد التحقق من الهوية لمدة 72 ساعة. رغم أنه عميل منذ 12 عاماً دون تسجيل نطاقات جديدة، إلا أنه recibió إشعار غامض بفحص 'الدقة الروتيني لحساب'. Unable to access his business email, which relied on those domains, he scrambled to set up alternatives while facing unhelpful support. Unable to access his business email, which relied on those domains, he scrambled to set up alternatives while facing unhelpful support.
Chat agents repeatedly deflected him to the 'Risk management team,' refusing to discuss details or provide a specific violation reason. After 4 hours of frustration, they added a secondary email without verifying his identity, despite having 2FA enabled. He discovered the correct compliance email address only after consulting their website, yet received no substantive response.
With no transparency, warrant, or clear resolution path, he remains locked out of his account, threatening to take the case public.
المصدر: Hacker News · لخّصه HeadlinesBriefing