Y Combinator-backed startup CollectWise is hiring a Founding Customer Success Engineer to scale from $3M to $10M+ annualized revenue run rate. The company uses generative AI to automate debt collection in the $35B US market, with AI agents outperforming human collectors by 2X at lower cost.

The role owns post-launch customer relationships, blending customer success, engineering, and operations. Responsibilities include managing customer communication, troubleshooting technical issues, optimizing AI agents through prompt engineering, supporting implementations, and identifying upsell opportunities to expand accounts. Success metrics cover customer satisfaction, retention, product usage, and account expansion.

Desired qualifications require 3+ years in technical customer success, solutions engineering, sales engineering, or software engineering. Candidates need excellent communication skills, strong technical background with coding and API experience, and a commercial mindset for expansion opportunities.

Compensation ranges from $150,000 to $180,000 OTE ($130,000–$160,000 base plus variable) with equity of 0.03% to 0.10%. CollectWise aims to revolutionize debt recovery with autonomous AI agents and an integrated legal network, boosting recovery rates while maintaining brand reputation.