Vocca, the Paris- and New York-based startup providing an AI assistant to help healthcare practices manage phone calls, has raised a $20m Series A. The round was led by Idinvest Partners, with participation from XAnge and several angel investors including former Criteo CEO Jean-Baptiste Rudelle. The funding will support expansion across Europe and North America and accelerate product development.
Vocca’s AI handles appointment scheduling, patient triage, and follow-up calls, reducing administrative burden for clinics. The company reported a 30% increase in patient satisfaction and a 77% reduction in missed appointments among clients. Since its 2019 launch, Vocca has processed over 5 million calls and now serves more than 1,000 healthcare providers.
CEO Romain Lacombe stated the goal is to make phone interactions as seamless as digital tools. The platform integrates with electronic health records and complies with HIPAA and GDPR standards.
Source: Sifted · Summarized by HeadlinesBriefing