Retail runs on small decisions made at enormous scale: which products to promote, how to help an associate, what a developer should build next—and, closer to home, what’s for dinner. At Albertsons Cos., these decisions play out across more than 2,200 stores, serving over 36 million customers each week. OpenAI is working with Albertsons Cos. as the retailer continues to bring AI into everyday workflows, including ChatGPT Enterprise, as well as custom AI-powered experiences for its customers, data-driven recommendations and promotional insights built with the OpenAI API.
The new Safeway experience in ChatGPT brings that innovation to millions of shoppers, helping them move from a dinner idea to checkout all in ChatGPT. Through ChatGPT Enterprise and other AI-powered tools, select teams are exploring new ways to streamline work, improve decision-making and identify practices that can scale across the organization. "This is another practical way we are using AI to reduce friction and make everyday shopping easier," said Jill Pavlovich, SVP, Digital Customer Experience at Albertsons Companies.
Albertsons Cos. is expanding its partnership with OpenAI to help teams work more efficiently and make grocery shopping easier for customers. Through the OpenAI API, Albertsons Cos. continues to explore how AI can create value on both sides of retail. For customers, that means more personalized assistance with building baskets, repurchasing familiar items and planning recipes and meals tailored to preferences and information provided by the customer.
Source: OpenAI Blog · Summarized by HeadlinesBriefing