Joe Jordan, who spent 15 years at Domino's in nearly every major role, officially steps into the CEO position this week. Jordan acknowledged the unique weight of the CEO seat, noting that even with extensive exposure, he recognizes he is now the "ultimate arbiter" everyone looks to. He takes over amid challenging times for the pizza sector, characterized by sluggish sales, but had time to develop his strategy during the transition.
Last week, Jordan and his nine-person leadership team debated the company's five-year legacy and how employees should speak about the organization. Jordan emphasized a flat leadership structure, confirming no one will replace him as COO and president of U.S. operations. He plans to push for more innovation, pointing to the new individual-size pizza and AI technology that pizzas will be timed to when drivers arrive for pickup.
Jordan argued that innovation stems from understanding internal friction, stating he knows the company's nooks and crannies better than any outsider. He promises clear signals of his leadership style in the coming months, addressing shareholders and franchisees. Employees will hear from him today, with more insights expected when the company reports earnings on Oct. 13.
Source: Wall Street Journal US Business · Summarized by HeadlinesBriefing