Deutsche Telekom expects AI and automation to generate gross savings outside the U.S. of around 1.1 billion euros ($1.24 billion) by 2027 from a 2023 base, with around 2.5 billion euros of indirect cost savings by 2030. "AI is fundamentally transforming Deutsche Telekom," Chief Executive Tim Hoettges said in a statement ahead of an AI investor event on Monday. "It makes our networks even better and smarter, our service more personalized, and opens up new business models." The company uses AI in network operations, customer service, software development, and administrative processes. Deutsche Telekom is developing a platform for automating recurring tasks and an AI assistant that translates phone conversations in real time, answers questions, and summarizes content. In 2026, it expects to generate around 250 million euros in AI-related revenue from businesses outside the U.S., rising to around 800 million euros by 2030.
The company confirmed its full-year guidance and medium-term targets.
Source: Wall Street Journal US Business · Summarized by HeadlinesBriefing