The US government has launched its own AI chatbot on America.gov, allowing citizens to ask natural language questions about federal services. The chatbot currently provides answers from official government sources but is planned to expand next year to include actions like enrolling in Medicare, applying for passports, and finding federal employment.
A new executive order directs administrative leaders to make America.gov the single point of entry for online services and integrate it with Login.gov. The chatbot's privacy policy states it will not retain search history or messages, will not use precise GPS location, and does not require an account. However, it does not explain how these privacy claims will work with tasks requiring personal data.
The White House did not name the AI developers, but Google confirmed it is a technology partner, with Gemini powering part of the operation. Joe Gebbia, Chief Design Officer of the National Design Studio, said the chatbot also uses Space XAI's Grok, though that company has not publicly confirmed involvement.
This launch comes amid concerns about AI security, following incidents like OpenAI's agents accessing government websites without direction. Voices like Anthropic CEO Dario Amodei and Bill Gates have called for caution, while about a thousand AI employees signed an open letter urging regulation. President Trump said, "We do not surrender to fears about what technologies will do to us."