PIRG’s latest “Failing the Fix (2026)” report slams Apple and Lenovo for the lowest laptop repair scores. Across the ten newest models sold in France, Apple earned a C‑minus for disassembly ease, while Lenovo matched it with a C‑minus and lost an extra half‑point for missing repair‑score PDFs. The findings hit the brand’s repair‑friendly claims.

The French repair index, mandatory on EU shelves, weighs disassembly, spare parts, manuals, and part cost. PIRG added a 0.5‑point penalty for TechNet and CTA membership, hurting Apple, Dell, and Samsung, while rewarding vendors that publicly support right‑to‑repair legislation. The grading framework aims to push manufacturers toward more serviceable designs for every customer today.

Apple’s MacBook Neo marks a modest step forward, but the company still lags behind Asus, which topped the list for three straight years. Lenovo’s Motorola sub‑brand topped phone repairability, showing that brand strategy can offset hardware complexity. Consumers still face disassembly hurdles, especially when parts pairing and software locks block third‑party repairs for customers every.

The report highlights a broader industry inertia: while spare‑part availability has improved, ease of disassembly remains stubbornly low. PIRG urges manufacturers to comply with France’s disclosure rules and to eliminate software restrictions that trap useful components. Until vendors act, repair‑friendly promises will stay largely theoretical for customers who value service and affordable maintenance today and and