Meta plans to dramatically reduce human content moderators over the next few years, replacing them with AI systems for faster issue detection. The company says this transformation will allow it to catch more violations while maintaining human oversight for critical decisions like account appeals and law enforcement reports.

This move follows Meta's decision last year to end third-party fact-checking partnerships and roll back proactive moderation. The company employs thousands of contract workers globally to review flagged content, though it hasn't disclosed how many jobs might be eliminated. Meta's AI systems currently support 80 languages but will expand to handle 98% of online users.

Meta is also launching an AI-powered support assistant in Facebook and Instagram apps to help users with account issues, reporting, and appeals. While the company claims its AI makes fewer mistakes than human moderators, critics worry about reduced human oversight and the difficulty of appealing automated decisions. The shift could significantly impact how users experience content moderation on Meta's platforms.