Amber Gordon, a personal shopper based in London, manages a global clientele from Singapore to the UAE, sourcing luxury brands like Chanel, Hermès, and Dior on demand. Her clients, often high-net-worth individuals, expect 24/7, borderless service — from last-minute birthday gifts in Dubai to packing wardrobes for Marbella holidays. This shift reflects a broader transformation in luxury retail: the top 2% of clients now drive approximately 45% of all luxury spending.
Independent personal shoppers, once rare, have surged in number since the pandemic, fueled by store closures, digital clienteling tools, and layoffs at major retailers like Net-a-Porter, Farfetch, and Saks. Former industry executives like Lupe Puerta have launched platforms such as The Floorr, an app that connects shoppers with global inventory and wardrobe planning tools. These professionals now act as fashion, luxury, and experience brokers, earning commissions starting at 10% of client spend — with top performers increasing client expenditure by up to 40%.
Fuente: Financial Times Companies · Resumido por HeadlinesBriefing