NZXT has agreed to a class-action settlement that will allow certain customers to keep their rental PCs after allegations of misleading marketing practices. The settlement covers 19,322 customers who signed up for the Flex program, following complaints about hardware discrepancies and false rent-to-own claims. A Fragile representative allegedly told customers they could purchase PCs after renting, contradicting NZXT's own statements.

Under the terms, customers who signed up before 2024 and never received upgrades, or those with accounts delinquent by March 30, 2026, may keep their systems. The total value of PCs customers can retain is approximately $1,216,129.02. The settlement also includes a $923,117.92 debt forgiveness pool for customers 90 days past due, plus a $1,450,000 cash fund.

NZXT must also overhaul its business practices, including prohibiting influencer ads suggesting ownership, using distinct branding for rental versus purchasable PCs, providing accurate specifications, and requiring customers to acknowledge Flex isn't rent-to-own before subscribing. The company will also update its website to prominently display data transfer options between rental systems. These changes must remain in effect until December 31, 2027.