Amazon appears to be experiencing a major outage, with over 20,000 reported problems according to Downdetector. The issues began escalating around 1:41 pm ET, with complaints surging to 18,320 by 2:26 pm. Peak outage reports hit 20,804 at 3:32 pm ET, affecting users across multiple platforms.

Checkout failures emerged as the primary issue, accounting for 50 percent of complaints, while mobile app users reported 21 percent of problems and product page loading failures made up 17 percent. Amazon's support account on X acknowledged the situation at 3:02 pm ET, confirming that some customers were experiencing issues and that the company was working to resolve them.

Ars Technica confirmed that product pages were failing to load properly or at all, and the Amazon homepage was intermittently inaccessible. The scale of this outage is particularly significant given Amazon's massive e-commerce infrastructure and the potential impact on holiday shopping season. This represents one of the largest reported outages for the retail giant in recent months, affecting both desktop and mobile users attempting to complete purchases.