The European market is witnessing a surge of OnePlus customers reporting warranty failures. Reddit threads have become a hub for users to share stories of devices that stopped working within the original coverage period. Some have taken the fight to the European Consumer Center (ECC), accusing the company of deceptive trade practices.

One Reddit post described a pair of Buds 2 that malfunctioned before their warranty expired. OnePlus declined to repair or replace the earbuds, citing a near‑end‑of‑life status. Instead, the brand issued a €199 voucher redeemable only on its online store. However, the site offers limited stock and blocks voucher use on discounted items, rendering the voucher ineffective.

These incidents are not isolated. Multiple EU users are filing ECC complaints, labeling the practice an "Europe exit scam." Observers link the pattern to OnePlus’s apparent pullback from Europe, the Oxygen OS/Realme UI merger with Color OS, the push of Oppo devices, and the imminent resignation of the Indian CEO.

The fallout hurts loyal customers, erodes trust, and signals a shift in the competitive landscape. A OnePlus exit would leave a gap in mid‑price smartphone after‑sales services, giving rivals a chance to capture displaced users.