Samsung is investigating reports of a software issue affecting the Galaxy S26 Ultra's 3x telephoto zoom. Users on South Korean forums report that images become blurry at this zoom level, particularly in low-light conditions with flash. The problem isn't hardware-related, as confirmed by repair centers, but stems from the camera software.

Multiple users across Samsung's Members app have documented the issue, with one reporting taking their device to a repair center only to be told the hardware was fine. Samsung has acknowledged the problem and stated a fix is scheduled for a future software update, though no specific timeline has been provided. The company has asked for patience while working on the solution.

This glitch is particularly frustrating given the S26 Ultra's premium positioning at over 2 million won (roughly $1,200 in the US). The device was positioned as Samsung's flagship camera phone, with reviews noting its superior detail capture compared to competitors like the Pixel 10 Pro XL and iPhone 17 Pro Max. However, the company still lags behind Chinese rivals like Vivo and Xiaomi in overall camera performance.