ServiceNow and OpenAI have signed a multi-year agreement to embed OpenAI's frontier models, including GPT-5.2, directly into the ServiceNow platform. This partnership aims to make OpenAI a preferred intelligence capability for enterprises running over 80 billion annual workflows on ServiceNow's system.

The integration brings AI directly into enterprise workflows, enabling natural language queries to trigger actions like data retrieval, incident escalation, and approval routing. This moves AI from experimental sandboxes into secure, operational environments where it can reason across tasks and execute work with minimal human intervention.

Looking ahead, the companies plan to develop more multimodal experiences, allowing users to interact with AI agents via speech and visuals. This collaboration reflects a broader industry shift from AI experimentation to scaled deployment, where trusted platforms like ServiceNow orchestrate complex business processes using advanced models.