Omio, the multimodal travel platform, has woven conversational AI into its booking flow. By linking Chat GPT to live data from over 3,000 transportation partners in 47 countries, the company lets users ask questions like “fastest route Rome to Florence” and instantly receive bookable itineraries for today users.

Internally, Omio adopted Codex to accelerate development. Engineers now run code reviews, testing, and monitoring through AI, cutting project time from a quarter to about a month. The result: product cycles shrink to roughly 20% of previous effort, enabling rapid experimentation for future projects at scale.

The partnership with OpenAI made Omio one of the first travel firms to launch a conversational experience on Chat GPT in 2023. Responses tap verified schedules and fares, turning language queries into fully bookable journeys and positioning Omio at the forefront of conversational commerce in travel for modern travelers today.

Beyond customer touchpoints, Omio embeds AI into daily operations, creating new connectors that pull internal data into Codex scripts. This AI-native model keeps human oversight at the helm while speeding delivery, proving that conversational AI can reshape both service design and engineering workflows without sacrificing control for efficient delivery today.