Stardex, an AI-native ATS and CRM for executive search firms backed by Y Combinator, is hiring its first dedicated customer success lead. The role focuses on scaling support processes for recruiting firms reliant on its platform to minimize downtime. $70K–$110K base salary plus equity reflects the critical nature of customer retention in this high-stakes industry.

The position requires 2–4 years of SaaS customer support experience, with skills in triaging technical issues, building help center resources, and automating workflows via tools like Claude or ChatGPT. Ideal candidates will thrive in ambiguity, crafting processes from scratch while balancing frontline support with strategic customer relationships. Proximity to NYC and familiarity with recruiting/HR tech are preferred but not mandatory.

Stardex’s mission centers on empowering recruiters with AI-driven tools to accelerate placements. By addressing pain points like system errors and onboarding friction, the new hire will shape how the company scales its customer education and support infrastructure. This hiring signal underscores the startup’s rapid growth and the increasing complexity of its platform.

Applicants should email Sanket at [email protected] with examples of past customer success initiatives. The role offers ownership over evolving processes and direct collaboration with founders, positioning it as a pivotal step for career growth in early-stage SaaS.