Capcom’s director Koshi Nakanishi and producer Masato Kumzawa addressed the firestorm surrounding NVIDIA’s DLSS 5 after it altered the facial design of Resident Evil: Requiem’s new heroine Grace. In a Eurogamer interview, Kumzawa framed the backlash as proof that players loved the original look, saying the reaction confirmed they “got the design right.” Their comments come amid criticism that developers weren’t warned about neural‑rendering changes.

Within 16 days of launch, Resident Evil: Requiem moved past 6 million copies, making it the franchise’s fastest‑selling entry. Nakanishi praised the global response, noting the team deliberately kept plot twists under wraps to preserve surprise, especially the sequel’s return to Raccoon City. Their restraint paid off, as fan videos and live streams showed genuine excitement rather than spoil‑driven backlash, and positive reviews.

Capcom declined to comment on allegations that it failed to inform developers about DLSS 5’s visual tweaks, keeping the focus on sales and fan approval. By turning criticism into a badge of design success, the studio reinforced its reputation for careful character work while navigating the unpredictable impact of AI‑driven graphics upgrades in the industry.