Amazon Prime Video's live feed of the Miami‑Charlotte play‑in game vanished for almost two minutes in overtime, silencing analyst Stan Van Gundy mid‑commentary with 48.1 seconds left. A “technical difficulties” banner flickered as Charlotte’s LaMelo Ball prepared a possession, and fans missed roughly 22 seconds of action. LeBron James blasted the glitch on X, sparking a trending hashtag and sparked widespread criticism from viewers.

Charlotte seized the momentum, pulling ahead 125‑120 after the outage and ultimately edging Miami 127‑126 to clinch the final playoff berth. The Hornets’ win kept their postseason hopes alive, while the Heat’s season ended abruptly. Prime Video holds exclusive rights to all six play‑in contests, a slice of the NBA’s new 11‑year, $76 billion media agreement. The win also gave Charlotte home‑court advantage in the next round.

No official reason has emerged for the interruption, and Prime Video has not confirmed whether the glitch affected every subscriber. The incident spotlights the risks of streaming high‑stakes games on a single platform, especially as the league leans heavily on digital distribution. Fans and the NBA will likely scrutinize service reliability after the Hornets’ dramatic 127‑126 victory. The league's partnership with Amazon began this season, making the outage especially jarring.