Apple shared an internal memo with Apple Stores and Apple Authorized Service Providers this week, providing technicians guidance on diagnosing and addressing the iPhone Duo's inner display cracking issue. The memo directs staff to inspect reported units and repair or replace them per standard procedures. Apple confirmed the issue affects a small number of iPhone Duo units, consistent with its earlier public statement.
"We are aware of an issue impacting the inner display on a small number of iPhone Duo units," Apple said in a statement to MacRumors. Affected users should contact AppleCare for a replacement via Apple's website or by calling 1-800-APL-CARE in the U.S. and Canada. Apple emphasized that most iPhone Duo units are not susceptible to this issue and that defects tend to appear quickly after usage.
The company confirmed there is no iPhone Duo recall and has not launched a public-facing repair program for the issue. Early adopters reported inner display cracks appearing shortly after the device began shipping, with lines forming down the middle and right side of the screen. Repair site iFixit suggested the problem likely stems from a defective hinge, though Apple has not commented on the underlying cause.
Source: MacRumors · Summarized by HeadlinesBriefing