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Superhuman CEO: AI is Expanding Jobs, Not Eliminating Them

Yahoo Tech •
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Superhuman CEO Shishir Mehrotra offers a contrarian view on AI's impact, arguing it will expand jobs by giving each person 100 digital assistants. This perspective contrasts with the prevailing concern that AI will lead to widespread layoffs. Mehrotra, whose company was formerly Grammarly, is betting his entire business on this vision of an AI-driven workforce.

Mehrotra's optimistic outlook stems from his belief that AI will transform how work is done, similar to the introduction of spreadsheets. However, the reality may be different. Klarna, for example, replaced 800 customer service agents with AI, resulting in workforce reductions. Companies like UPS and IBM have also cut jobs due to automation, raising investor skepticism.

The rebranding of Grammarly to Superhuman, after a $13 billion acquisition, highlights the stakes. The company aims to challenge Microsoft and Google with its AI-native productivity suite. While Grammarly users already trigger billions of LLM calls weekly, the potential for AI fatigue and job displacement remains a significant concern for both workers and investors. The shift towards AI is already affecting employment numbers.