The push for physical store upgrades stems from shifting consumer habits. Post-pandemic, pickup orders surged, forcing retailers to rethink layouts for faster service. Walmart’s North Bergen, N.

J., supercenter relocated high-traffic areas like pharmacies to reduce congestion, while Dollar General’s incremental updates affect 80% of newer stores. 7-Eleven’s overhaul includes added food options and cleaner interiors to fend off competitors. Despite e-commerce’s rise, retailers argue that inviting stores are critical for shaping online brand loyalty. As Mark Mathews of the National Retail Federation notes, “There’s a window to invest in improvements and benefit from this bonus.”.