OpenAI and ServiceNow are expanding their partnership to embed OpenAI models and agents into ServiceNow products and connect ServiceNow workflows with ChatGPT and Codex. The expansion builds on a partnership announced in January, making it easier for businesses to build applications, resolve IT requests, and address security issues using AI.
A new ServiceNow integration will bring business context and workflow actions directly into ChatGPT, helping teams investigate issues and take the next step in the same conversation. An IT team member can find similar incidents, assess risk, and update a ServiceNow record without leaving ChatGPT. Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to enable. ServiceNow's Action Fabric applies existing business rules and permissions.
ServiceNow is also previewing interactive experiences inside ChatGPT, where an on-call engineer can review monitoring alerts, recent changes, and affected services, then assign the right team and work toward a fix within ChatGPT.
New capabilities are planned across application development, cybersecurity, and voice. The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026. Voice capabilities are expected in Q1 2027, with early access for security features in January 2027.
Source: OpenAI Blog · Summarized by HeadlinesBriefing