OpenAI has published detailed instructions for canceling ChatGPT subscriptions across different platforms. Personal subscribers can cancel through the chatgpt.com website by navigating to Account settings, or via iOS/Android app stores depending on where they originally subscribed. The guide distinguishes between standard Plus/Pro plans and Business workspace accounts, each requiring slightly different cancellation pathways.

Subscriptions remain active until the day after the next billing date, allowing continued service through the current period. Users must cancel at least 24 hours before their next billing to avoid charges. Refunds are not available for subscription fees, though account deletion automatically cancels billing. The policy provides clear boundaries on service continuity post-cancellation.

A significant portion addresses account access issues, offering solutions for users who no longer have email access to their ChatGPT accounts. Options include contacting support with verification details or using the Privacy Request Portal to delete accounts permanently. Support can assist with cancellation if users provide the last four digits of their payment card and recent payment date.