A Microsoft user reports persistent issues with PhotoDNA technology incorrectly flagging their face picture across multiple accounts. The user experienced over a dozen account closures after uploading their legitimate profile photo, with accounts being locked within seconds of the image being added. This problem persisted across newly created accounts, even those set up with Microsoft Support's assistance.

PhotoDNA, Microsoft's content scanning technology, appears to have flagged the user's face from a previously closed account, triggering automatic account closures. The situation escalated to the point where Microsoft contacted local police using the user's address information, requiring the user to verify their identity in person. Microsoft Support confirmed that PhotoDNA scanning extends beyond OneDrive to scan entire computers when using a Microsoft account to sign into Windows 11.

The user describes a frustrating cycle of creating new accounts only to have them immediately locked upon adding their face picture. Despite Microsoft Support recording multiple screen sessions as proof, the issue remains unresolved. The user notes that removing the photo from linked vendor accounts temporarily resolved those issues, but the core problem with Microsoft accounts persists. This case highlights potential flaws in automated content scanning systems and raises questions about false positives in Microsoft's PhotoDNA implementation.