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Consumer backlash forces brands to rethink AI messaging

Hacker News •
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Sixty percent of U.S. consumers say ‘AI’ in brand messaging turns them off, a new survey shows. The data points to a growing mistrust of machine‑generated copy, even as brands invest heavily in AI strategy. The backlash highlights a gap between marketing spend and audience perception.

The study also finds that 61% of respondents cannot name a brand that uses AI well, and 60% view AI mentions as a turnoff. Consumers report an average 40‑minute wait before experiencing “bot fatigue,” and feel the web has become less human than a decade ago.

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