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Discord's Age Verification Backlash After Persona Test

Ars Technica •
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Discord sparked immediate backlash after announcing all users would default to teen experiences until age verification is complete. The messaging platform planned to collect government IDs, raising concerns after a recent breach exposed 70,000 users' personal information. Discord initially claimed most users could verify age through AI video selfies, though ID collection would remain for appeals.

Discord faced further criticism when it posted and then removed a disclaimer about a UK experiment using Persona as an age-assurance vendor. The archived note mentioned information would be stored for up to 7 days, contradicting Discord's claims of immediate deletion. When questioned, Discord confirmed only a small number of UK users participated in the short-lived test.

Age verification requirements stem from regulations like Australia's under-16 social media ban and the UK's Online Safety Act. Discord faces a complex challenge: age checks that block minors from adult content may not effectively prevent tech-savvy adults from contacting minors. The platform must navigate these requirements while rebuilding trust after privacy concerns emerged during their verification process.