Zopa is phasing out its consumer app in favour of a new, agentic banking platform that uses AI to act as a virtual personal banker. The shift aims to streamline customer journeys and cut support costs while keeping the brand’s digital‑first ethos intact.

Earlier this year, Zopa reported that its app had struggled to keep pace with rivals like Revolut and Monzo, prompting leadership to explore a more automated, conversational interface. The new system will let customers request loans, manage savings and receive personalised advice without ever opening the app.

The overhaul signals a broader industry trend toward AI‑enabled frictionless banking. Investors will watch Zopa’s ability to retain current users and attract new ones as a barometer for the viability of app‑free fintech models.