Verizon announced a $20 account credit for customers affected by its major network outage on Wednesday. The carrier stated the credit acknowledges the disruption and will be available through the My Verizon app, though it may take time to appear. Customers will receive a text message when the offer is ready to claim.

The outage began mid-day and was fully resolved around 10 p.m. Eastern Time, impacting calls, texts, and mobile data. Verizon apologized for the service failure, calling it a missed standard of excellence. The company said the credit covers multiple days of service but isn't meant to fully compensate for the experience.

This follows a pattern of carrier outages, where AT&T offered a smaller $5 credit after its own major disruption in February 2024. Verizon advises affected users to restart their devices to reconnect. The incident underscores the reliance on cellular networks and the industry's standard practice of offering credits to retain customer goodwill.