A massive Verizon outage left customers across the United States without wireless voice and data services for nearly 10 hours. Reports of the disruption began spiking around noon Eastern Time, with users in major cities like Boston, New York, and Washington D.C. seeing "SOS" indicators on their smartphones instead of signal bars. The issue was severe enough to temporarily crash Verizon's own network status page as frantic subscribers sought answers.

While competing networks AT&T and T-Mobile saw minor blips in DownDetector reports, the data suggests those were likely from customers trying to reach Verizon users. Both carriers confirmed their networks were operating normally. For hours, Verizon's official updates were sparse, acknowledging the problem and stating engineers were working on a fix, but offering no timeline for resolution or explanation for the cause.

The prolonged disruption drew comparisons to a major Verizon outage that occurred in 2024. After roughly ten hours of widespread connectivity issues, Verizon finally announced the outage was fully resolved late in the evening. The carrier encouraged any remaining users with connection trouble to restart their devices and confirmed it would be providing account credits to those affected by the significant service interruption.