CBP agents allegedly misused electronic databases to spy on family members, seek romantic connections, and aid drug traffickers, per Wired-reviewed FOIA files spanning 2009-2022. Over 300 incidents involved improper access to tools like license plate readers, facial recognition, and smartphone data. Examples include tracking coworkers via ad-tech location data and sharing border-crossing info in divorce cases. 138 cases were referred to management, 78 to criminal investigators, while 21 were withheld due to potential criminal activity. Systems abused included Palantir's ICM/FALCON and DHS’s facial-recognition app. CBP claims it addresses misconduct through disciplinary actions.

The DHS oversees extensive surveillance, accessing immigration records, naturalization apps, and the SENTRI program. Critics highlight the scale of data access and lax accountability. Internal reviews often dismissed claims as minor misconduct, raising concerns about systemic issues.

FOIA disclosures reveal patterns of privacy violations, with agents exploiting trusted-traveler apps and location data. While some cases led to investigations, others lacked follow-up, suggesting systemic underreporting. The agency’s reliance on advanced tech amplifies risks of abuse.

Wired’s report underscores the tension between national security and civil liberties. CBP’s defense emphasizes accountability, but the data highlights gaps in oversight. The use of Palantir systems and facial recognition raises ethical questions about mass surveillance.