X Money addresses user concerns regarding account suspensions, interest rates, and physical cards. If an X account is suspended, users generally retain access to X Money features, except in cases involving Child Safety or Violent and Hateful Entities violations, where funds will be returned by check.

Premium+ subscribers can earn 6% APY, with Premium subscribers reaching that rate after a certain amount of direct deposits. This rate is competitive with many online savings accounts and surpasses the 3.5% APY offered by Apple Card Savings. X Money is not an FDIC-insured bank itself; deposit accounts are provided by Cross River Bank, Member FDIC, with up to $250,000 coverage, and a sweep program can extend coverage up to $10 million.

Customers receive a virtual Visa debit card, with physical metal cards now being distributed. These cards are numberless for security and can display customized names or X handles. The X Money card offers features like 3% cashback on purchases and global ATM fee reimbursement.