Spotify is investigating widespread service disruptions that are downgrading users' subscriptions. Reports indicate the streaming service is pushing subscribers off their Family plan and Premium tier onto Basic, stripping away key features. Affected users also report unexpected ads on what should be ad-free tiers.

The issues began around noon Pacific Time Wednesday, prompting Spotify to acknowledge the problems on social media. The company stated it's actively investigating the behavior, though the scope appears broader than just Basic plan users. This outage highlights ongoing reliability challenges for the service, potentially prompting some users to consider alternatives like Apple Music.