Apple unveiled iOS 27 at WWDC26 with a new feature called Call Context that aims to eliminate the frustration of hunting for order numbers during customer service calls. The tool automatically surfaces relevant information like confirmation codes directly in the Phone app when you dial businesses.

When you call an airline to change a flight, Call Context can pull your confirmation number from Mail without manual searching. Apple designed it to work proactively during conversations, analyzing who you're calling rather than listening to call content. This addresses a common pain point where users scramble between apps while staying on hold.

The feature runs entirely on-device, meaning no personal data gets sent to Apple's servers. However, it requires compatible hardware - specifically iPhone 15 Pro or newer models that support Siri AI capabilities. This hardware limitation ensures only recent devices can leverage the advanced intelligence processing.

Call Context represents Apple's push to integrate practical AI assistance into daily workflows. By automating routine information retrieval during support calls, the feature could reduce call times and improve customer satisfaction. The on-device approach also maintains Apple's privacy-first positioning while delivering genuine utility.