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Marketers at Cannes Lions Grapple With Influencing AI Chatbots

New York Times Business •
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At Cannes Lions, the advertising industry's premier gathering, marketers confronted a new frontier: influencing AI chatbots rather than just human audiences. The festival's conversations revealed a sector bracing for a fundamental shift in how brands reach consumers.

For decades, advertising has competed for human attention — eyeballs on screens, ears on audio. Now, as generative AI intermediaries insert themselves between brands and buyers, the target has changed. Marketers must optimize for algorithmic recommendation, not just emotional resonance.

This transition threatens established measurement models and media-buying strategies built on impressions and click-through rates. If an AI agent summarizes product options for a user, the brand that shapes that summary wins — regardless of creative cleverness.

The industry's scramble at Cannes signals that search engine optimization tactics are migrating into conversational interfaces. Agencies that master this new layer of influence will capture budgets; those clinging to human-centric playbooks risk irrelevance.