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Insurers' Prior‑Auth Delays Keep Patients Waiting

New York Times Business •
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Doctors and patients across the United States continue to grapple with insurers' slow prior‑authorization process, and insurance firms alike, a practice that forces clinicians to seek approval before delivering prescribed treatments. Despite industry pledges to streamline reviews, many families—like the Rond household, whose daughters battle juvenile arthritis—still face weeks of uncertainty and denied care.

Health‑care analysts trace the bottleneck to legacy IT systems and profit‑driven utilization reviews that prioritize cost containment over patient outcomes. Insurers claim recent policy updates have cut average approval times by 15 percent, yet independent audits reveal that nearly one‑third of requests still exceed the 14‑day benchmark set by regulators, inflating administrative expenses for providers and contribute to higher premiums for employers and consumers alike.

Prolonged authorizations squeeze hospital margins and push some physicians to shift patients toward services exempt from prior checks, reshaping referral patterns. For investors, the persistence of these delays flags continued cost pressure on provider networks and suggests limited upside for insurers betting on efficiency gains. The status quo now forces a reassessment of value propositions across the health‑care supply chain in the near term.