Teleperformance reported declining annual profit as the French customer service giant named McKinsey's Jorge Amar as CEO, replacing founder Daniel Julien. Shares fell over 3% after the company posted €10.21 billion in revenue, down 0.7% on a reported basis. The leadership shakeup comes amid pressure from AI-related costs that squeezed margins.

Recurring EBITA dropped to €1.49 billion from €1.54 billion, with margins contracting to 14.6% due to IT investments. Specialized Services revenue fell 9.3% following a contract loss at TLScontact. The company announced a €100 million AI efficiency program but faces restructuring costs of €70-90 million in 2026 as it seeks to streamline operations.

Teleperformance guided for 0-2% like-for-like revenue growth in 2026, with first-quarter results expected below that range. The board proposed raising dividends to €4.50 per share and launched a strategic portfolio review. Analysts remained divided, with RBC maintaining "outperform" while UBS cut its price target to €52 amid concerns about the transition.