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Medallia Collapse Exposes Private Credit Risks

Financial Times Companies •
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Thoma Bravo's $6.4 billion 2021 acquisition of Medallia has unraveled into a $5 billion equity write-off, forcing Blackstone-led lenders to take ownership and transforming private credit into private equity. The software company's debt became unsustainable at the market peak, highlighting risks in the $2 trillion private credit market where default rates have hit 6%, the highest ever recorded by Fitch.

Blackstone's involvement underscores how private credit firms are now acting as equity owners rather than passive lenders. When Thoma Bravo transferred Medallia to creditors, it marked a shift from the expected 12 percent returns with minimal risk to actual equity involvement. Not all private credit lenders possess the turnaround capabilities or appetite for direct company ownership that Blackstone and Apollo Global Management have developed.

The Medallia situation reveals both advantages and vulnerabilities in private credit. Club deals enable faster restructuring than traditional bankruptcies, avoiding tens of millions in legal fees. However, lenders who once sought steady coupon payments must now master operational restructuring. This transition demands more active management from even the top-tier buyout firms that built their reputations on equity plays.

The lesson is clear: the promised 12 percent returns with minimal loss were never realistic. Private credit lenders must now accept equity risk or develop operational expertise. Medallia's collapse signals the end of passive income strategies in this market segment.