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IT consulting faces AI pressure but rebounds with acquisitions

Financial Times Companies •
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Shares in IT services firms plunged after the latest wave of SaaS sell‑offs, prompting a wave of criticism that artificial intelligence will render consultants obsolete. Accenture led the decline, tumbling 25% in a single week, while peers such as Cognizant, Capgemini, TCS and Infosys each slipped more than a third. The panic treats all system integrators alike.

Investors fear AI will let clients configure and deploy vendor solutions in‑house, bypassing traditional hand‑holding. OpenAI’s recent purchase of consultancy Tomoro illustrates the trend, as AI firms move downstream. Consequently, pricing pressure threatens fee‑based revenue, while public‑sector contracts—accounting for roughly $10 bn of Accenture’s 2023 sales—face efficiency drives from Washington to London.

Accenture is answering with a rapid acquisition push, doubling its spend plan to $9 bn this year and closing four deals, including the UK AI services group Faculty. Partnerships with OpenAI, Capgemini and McKinsey aim to embed AI tools while preserving ecosystem breadth. Revenue from its top ten partners is set to more than double last year’s figure.

Despite a market value of $80 bn, Accenture trades at under nine times forward earnings—far below 2022 levels. Visible Alpha forecasts sales growth of 4‑6% through 2028, accelerating to 9% by 2029, while the third‑quarter operating margin expanded to 17% thanks to AI‑driven efficiency. The sector’s survival now hinges on how quickly firms can monetize those same technologies.