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B&M's Turnaround Struggles to Win Back UK Discount Shoppers

Financial Times Companies •
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B&M is attempting a retail revival, highlighted by its £6.99 300g Nescafé coffee display at its Dagenham store. CEO Tjeerd Jegen, hired last April, emphasizes simplicity: 'If it’s very obvious, they’ll pick it up.' This basic strategy is critical for the chain, which lost its FTSE 100 status in 2024 after cutting profit forecasts twice. Jegen blames drift and poor execution, pointing to Home Bargains' consistent success under owner Tom Morris, which saw 8% sales growth to £4.5bn last year.

The core challenge for B&M involves its dual discount model: sourcing Asian goods for food/drink undercutting and own-label products. Both elements face pressure, with Aldi/Lidl offering cheaper own-brand cornflakes and online platforms like Temu/Shein taking volume. Jegen acknowledges this, noting effective store management was the real issue, leading to a 25% range cut in items like crisps.

The Aroras' departure after two decades also left a void. While B&M's share price rose 14% this year, its future hinges on whether Jegen can overcome fundamental weaknesses.