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Sales Teams Use ChatGPT Work: Key Use Cases

OpenAI Blog •
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OpenAI, July 14, 2026 — Explore how sales teams can use ChatGPT Work to turn account context, customer conversations, and deal signals into pipeline briefs, meeting packs, forecast reviews, and account plans. Watch the on-demand webinar. Install the sales plugin for ChatGPT Work.

Top use cases: Sales work often lives across CRM fields, call notes, email threads, Slack discussions, decks, customer docs, and account signals. ChatGPT Work helps pull that context together and produce the first usable version of the artifact—whether a prioritized account brief, meeting prep packet, forecast risk review, account strategy pack, or stalled-deal diagnosis. Sellers and managers still own relationship strategy and judgment; ChatGPT Work helps get the working draft in front of the team faster.

Note: This webinar was recorded when these workflows lived in the former Codex app. You can now follow along using ChatGPT Work at chatgpt.com or in the desktop app. Install the sales plugin for ChatGPT Work. The plugin helps sales teams bring customer context into work that moves deals forward, using tools like Salesforce, HubSpot, Slack, Outreach, Clay, Rox, and Actively. Already have ChatGPT Work installed? Click here to install the Sales plugin.