DevRev introduces Computer and Operator, autonomous agents powered by GPT-6.1 Sol designed to handle complex customer and employee requests. These agents reason across live data, with actions that are reversible and traceable to their sources. Ahmed Bashir, DevRev's Chief Technology Officer, explains the platform balances reasoning, speed, and cost for enterprise service.
The system combines OpenAI models with DevRev's knowledge harness, giving teams control over agent actions. DevRev's Enterprise-Bench benchmark evaluates performance across multiple data versions and role-based access. GPT-6.1 Sol shows strong results in these evaluations, striking a balance between reliability and serving speed.
Engineers at DevRev have adopted Codex for software development, citing it as the best experience. The sales team uses GPT-6 Astra to create conference demos. The next ambition is for Operator to handle longer, demanding requests while maintaining permissions and reversibility, starting with familiar tasks like knowledge-base lookups and plan upgrades.
With OpenAI's frontier intelligence, DevRev aims to realize the promise of self-service for complex resolutions.
Source: OpenAI Blog · Summarized by HeadlinesBriefing