At 8pm every weekday Trizza files into a lift with other workers, sits at her desk in Manila, the capital of the Philippines, and starts calling personal‑injury lawyers in northern Virginia. Her job involves finding new business for an American chiropractic firm; it teams up with lawyers to treat their injured clients.

Like many offshore staff in the Philippines, Trizza works long hours late at night in a language that is not her native tongue. But one thing has recently made her job easier: these days she dictates her emails to Chat GPT, which quickly rewrites them in a “professional” tone.

This article appeared in the Asia section of the print edition under the headline “Call‑centre nation” and was published on the 8th August 2026 edition. mientras that the industry expands, the integration of AI tools continues to streamline daily operations and improve communication quality for call‑centre workers worldwide.