Cloudflare (CF) once excelled as a reliable infrastructure provider, focusing on performance and simplicity. Now, it faces criticism for AI psychosis—prioritizing feature velocity over reliability. The company’s shift to product management has led to fragmented tools like Durable Objects, Hyperdrive, and Workers AI, which overlap without clear value. 1 in 3 web requests still pass through CF, but outages and poor developer experience (DX) plague users.

DX feels bolted on, with inconsistent documentation and overlapping products. AI-driven decisions, like naming Flue or Cloudflare OS, prioritize hype over functionality. Observability tools remain incomplete, with tracing in open beta (2026).

The core strength—reliability—is overshadowed by AI-agent hype and marketing overload. Users report gluing together half-baked solutions, losing trust in a company that once thrived on boring, robust infrastructure.