Amazon confirmed New World: Aeternum will shut down on January 31, 2027, following a previous announcement that it would stop new content development. The game will be removed from all storefronts, including Steam, on January 15, 2026, and is no longer for sale. This sunset follows a broader shift away from AAA gaming at Amazon.

The player count, which once peaked at over 51,000 concurrent users, has dwindled to around 1,200 daily. In-game purchases will cease on July 20, 2026, though the Nighthaven season will extend to the final day. This closure marks a retreat from Amazon's early ambitions to build a major competitor in the gaming space.

Amazon is encouraging players who recently purchased the game to contact support for potential refunds, though standard Steam refund policies will likely apply. The shutdown represents a significant step back for Amazon Games, which originally launched the MMO in 2021 as a flagship title to draw users to its platform.