Sparkasse Gelsenkirchen, a German bank, partially reopened its branch following a massive burglary in December. The incident, where thieves emptied approximately 3,100 safe-deposit boxes, has led to significant disruption. While the branch's self-service area and cash machines have been operational, the safe deposit box facility remains closed for further investigation.

Customers, many of whom faced weeks of silence from the bank, are now seeking answers and compensation. Damages from the heist may exceed €100 million ($119 million), according to security sources. The bank has established a service center to assist affected clients, but the situation remains far from resolved, as many customers stored valuables far exceeding the offered compensation.

Several clients have filed cases against the bank, alleging negligence in security measures, and are seeking full liability for the losses. Sparkasse maintains its security protocols are up-to-date. The reopening of services comes after public criticism regarding poor communication from the bank after the break-in, a common issue in post-crime situations.

Now, the bank intends to restore a degree of normality. It’s a delicate balancing act to rebuild trust while handling the fallout from the theft. The authorities have yet to identify any suspects, adding to the complexity of the situation. Affected customers are required to submit detailed inventories of the stolen contents.