Trading screens for smiles in the battle for consumer loyalty.
From Aritzia to McDonald's, brands are rediscovering the human touch. After years of automation, companies are investing in personal interactions to win consumer loyalty.
At Aritzia, stylists build relationships, while McDonald's tests friendlier service. The shift acknowledges that technology alone can't create emotional bonds.
As digital fatigue sets in, the human touch earns its place—driving repeat business and differentiation.
Source: Wall Street Journal US Business · Summarized by HeadlinesBriefing