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Airport Lounges Shift to Grab‑and‑Go Service, Cutting Waits

New York Times Business •
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Airport lounges once the elite’s playground now crowd beyond capacity. Passengers queue behind frosted glass for buffet access, cocktails, and seats. In response, United, Delta, American and American Express have tightened guest passes and imposed time limits. The squeeze forces airlines to rethink how they serve travelers across major hubs every year on flight paths.

To meet demand, operators launch grab‑and‑go outposts. United’s Club Fly in Denver and Houston serves salads, wraps, and specialty coffee in ready‑to‑go containers, offering a quick meal without a seat. Air Canada’s cafés in Montréal, Vancouver, Toronto, and Billy Bishop provide high‑speed Wi‑Fi, charging, and prepackaged sandwiches for the hurried traveler during boarding sessions and layovers.

Meanwhile, Delta folded a grab‑and‑go stall inside its Atlanta Sky Club entrance, letting passengers grab a prepackaged salad or sandwich before deciding on a full lounge experience. American Express opened Sidecar at Las Vegas’s Harry Reid, a speakeasy‑styled bar serving cocktails and gourmet bites to the Centurion crowd for premium members who value quick service.

These quick‑stop lounges slash wait times and lower operating costs for carriers. By offering packaged food and minimal amenities, airlines keep customers satisfied while freeing up premium lounge space for high‑fare or lounge‑member traffic. The model signals a shift toward more efficient, revenue‑generating airport services that could reshape how airlines monetize premium travel for passengers.